Assistance

FAQ

 

ONLINE SHOPPING QUESTIONS

Q: Do you ship internationally?
Q: What currency is used?
Q: What is the shipping fee and estimated time of delivery?
Q: What payment option do you provide?
Q: Do you collect tax and duties?
Q: Is shopping on the John Hardy website safe?
Q: How can I contact you if I have other questions?

OTHER QUESTIONS

Q: Where can I find retail stores that sell John Hardy jewelry?
Q: There are no stores carrying John Hardy in the country where I live. How can I buy John Hardy items?
Q: I am planning a trip to Bali and would like to visit the John Hardy compound. How do I find it?
Q: My jewelry needs repair. What should I do?
Q: Do you make custom pieces?
Q: Do you do wedding rings or wedding bands?
Q: I'm interested in a particular item that I saw in a magazine. Can you tell me where to buy the item?
Q: I lost a item. Can it be replaced?
Q: I lost an earring/cufflink/tuxedo stud. Can I get a replacement to match?
Q: How do I determine the size of a bracelet?
Q: I would like to resize my John Hardy ring/bracelet/necklace. Is this possible?
Q: Where's my birthday card/birthday pin?
Q: How do I subscribe to/unsubscribe from the newsletter?
Q: I own a shop and want to sell John Hardy jewelry. How do I go about it?

 

Online Shopping Questions


 

Q: Do you ship internationally?

A: We ship to the countries listed below. Please select your respective John Hardy Online Boutique by clicking the “Change Region” button on the left side at the bottom of the John Hardy webpages to choose your shipping country.

Australia
Guam
Portugal
Austria
Hong Kong
Singapore
Belgium
Ireland
South Korea
Bermuda
Italy
Spain
Brazil
Japan
Switzerland
Canada
Malaysia
Taiwan
Denmark
Mexico
Thailand
Finland
Netherlands
United Kingdom
France
New Zealand
United States
Germany
Philippines
Vietnam
Greece
Poland

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Q: What currency is used?

A: Please refer to the following table for the details.

Country
Online Boutique
Currency
United States
John Hardy USA Online Boutique
http://www.johnhardy.com
USD ($)
Australia
John Hardy Australia Online Boutique
http://au.johnhardy.com
AUD (AU$)
Canada
John Hardy Canada Online Boutique
http://www.johnhardy.ca
CAD (CDN$)
Hong Kong
John Hardy Hong Kong Online Boutique
http://www.johnhardy.com.hk
HKD (HK$)
For other countries , please refer to the country list from "Change Region" in the bottom left corner
John Hardy International Online Boutique
http://global.johnhardy.com
USD (US$)

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Q: What is the shipping fee and estimated time of delivery?

A: Please refer to the following table for the details.

Shipping Country
Shipping Fee
Shipping Time
Shipping Carrier
USA
Complimentary Shipping
4-7 business days
UPS
Australia
AUD (AU$) 20
2-5 business days
Fedex
Canada
CAD (CDN$) 20
2-5 business days
Fedex
Hong Kong
Complimentary Shipping
1-3 business days
DHL
For other countries , please refer to the country list from "Change Region" in the bottom left corner
USD (US$) 20
2-5 business days
Fedex

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Q: What payment option do you provide?

A: We accept American Express, MasterCard and Visa.

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Q: Do you collect tax and duties?

A: For U.S. orders, sales tax will be calculated at checkout.

For non-U.S. orders, we do not collect sales tax. You are regarded as an importer and must comply with the laws and requirements of the country in which you are receiving the products. You will be responsible for paying any related customs duties and sales taxes.

For Hong Kong orders, there will be no sales tax or duties.

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Q: Is shopping on the John Hardy website safe?

A: It is safe to make purchases through the John Hardy Online Boutique. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

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Q: How can I contact you if I have other questions?

A: Please feel free to contact our online customer service team if you have any questions.

U.S. online orders

Phone: 1-888-838-3022
Email Address: eshop.usa@johnhardy.com
Office Hours: 9:00am – 5:00pm EST (Monday – Friday)

Canada online orders

Phone: 1-888-838-3022
Email Address: eshop.int@johnhardy.com
Office Hours: 9:00am – 5:00pm EST (Monday – Friday)

Hong Kong online orders

Phone: +66 (0)2 8611547  Extension 172
Email Address: eshop.int@johnhardy.com
Office Hours: 9:00am to 5:30pm GMT+8 (Monday – Friday)

Australia and International online orders

Phone: +66 (0)2 8611547  Extension 172
Email Address:eshop.int@johnhardy.com
Office Hours: 9:00am to 5:30pm GMT+8 (Monday – Friday)

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Other Questions

 

 

Q: Where can I find retail stores that sell John Hardy jewelry?

A: To find official John Hardy retailers, please follow the Store Locator . You can also shop online at the John Hardy Online Boutique.

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Q: There are no stores carrying John Hardy in the country where I live. How can I buy John Hardy products?

A: You can shop through the John Hardy Online Boutique and choose your shipping destination. To find your country, you can simply click the “Change Region” button on the left side at the bottom of the John Hardy webpages.

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Q: I am planning a trip to Bali and would like to visit the John Hardy compound. How do I find it?

A: Visitors are always welcome! To book an appointment, please contact us at visit@johnhardy.com or by phone at +62 (0) 361 469 888.

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Q: My jewelry needs repair. What should I do?

A: To have your jewelry repaired, please refer to the Repair Service section of our website.

Q: Do you make custom pieces?

A: Requests for custom pieces will be considered on a case-by-case basis. Please send inquiries to our customer service team.

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Q: Do you do wedding rings or wedding bands?

A: Although John Hardy does not do a line of wedding rings as such, discerning customers have found that a number of our rings make distinctive wedding bands. Please see our rings or contact our customer service team.

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Q: I'm interested in a particular product that I saw in a magazine. Can you tell me where to buy the product?

A: Please contact customer service team and include as much you can about the product and where you saw it. We will try to locate the product for you. If you know the name of the magazine, you may be able to find it under Press/Editorials on this website. Product details are at the bottom of the editorial.

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Q: I lost a product. Can it be replaced?

A: Please email us through the Contact Us page with the details of the product, and we will tell you how we can help you to replace it.

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Q: I lost an earring/cufflink/tuxedo stud. Can I get a replacement to match?

A: Please email us through the Contact Us page with the details of the product, and we will tell you how we can help you to replace it.

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Q: How do I determine the size of a bracelet?

A: Please note the measurements may differ slightly from one product to another. You can find some general ideas on how we measure each type of product from our standard size guide. For bracelets, it would be best to measure your wrist size and compare it with the inner circumference of the bracelet before ordering. If you are unsure about the size and measurement, please feel free to contact our online customer service team.

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Q: I would like to resize my John Hardy ring/bracelet/necklace. Is this possible?

A: Rings can only be sized up or down by one size. Bracelets and Necklaces can only be sized down. For further assistance, please email us through the Contact Us page or visit our Repair Service section to learn how you can mail the product in to get it resized.

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Q: Where's my birthday card/birthday pin?

A: If you didn't receive your birthday charm or pin, perhaps your mailing information is not up-to-date. Please check your address at the Hardy Klub page and contact the Hardy Klub service.

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Q: How do I subscribe to/unsubscribe from the newsletter?

A: Just subscribe through the SIGN UP FOR NEWSLETTER link on the right side at the bottom of the John Hardy webpages. You can unsubscribe by clicking the “unsubscribe” link at the bottom of our newsletters.

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Q: I own a shop and want to sell John Hardy jewelry. How can I do so?

A: Please contact our customer service team and we will contact you with details as soon as possible.

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