Q:
A: 		Where can I buy John Hardy jewelry?
Just follow the Store Locator link to find the John Hardy retailer nearest to you.

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A:
Can I buy John Hardy jewelry online?
Presently you can buy John Hardy jewelry online through Neiman Marcus and Saks Fifth Avenue. Many of the stores on the Store Locator link also have online shopping facilities. (Enter your area code or zip code, and use the slide bar to find the retailer’s web site.)

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A:
I am planning a trip to Bali and would like to visit the John Hardy studio. How do I find it?
Visitors are welcome by invitation or appointment.
Please click here.

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A:
My jewelry turns dark after wear or storage.
How should I clean it?
Silver oxidizes (turns dark) naturally with exposure to the air. Most gold and silver jewelry is easily cleaned with a liquid detergent solution. For silver jewelry, it is best to use a mild cleaner without bleaching agents or ammonia. Soak the items in a very warm solution of water and detergent, then rinse.
A gentle brushing with a soft toothbrush will loosen stubborn dirt. Don't soak sterling silver for too long, as it can change some oxidized finishes. Avoid using anything with abrasives or bleach: both will damage silver. Don't use toothpaste, scouring powder, or "creamy" opaque cleaners, which often have abrasives. Click here for more on Jewelry Care.

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A:
My piece of jewelry needs repair.
What should I do?
To have your jewelry repaired, please send it to our repair department in New York. They will then forward it on to our repair center in Bali. Kindly follow this procedure.

1.

2.
  Click here and fill in the Online Repair form.

Then send the printed form and the jewelry to be repaired via FedEx or UPS to this address:

  John Hardy Repair Department
Starrett Lehigh Building 601 West 26th Street, 19/Floor
New York,  NY 10001, USA
Phone 212 219 4288

Please mark your package ATTENTION:
REPAIR DEPT.

If you are unable to use our website repair system simply send the repair to us with all necessary information.

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A:
Do you make custom pieces?
Requests for custom pieces will be considered on a case-by-case basis. Please address queries to Customer Service.

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A:
Do you do wedding rings or wedding bands?
Although John Hardy does not do a line of wedding rings as such, discerning customers have found that a number of our rings make distinctive wedding bands.

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A:
I'm interested in a particular piece that I saw in a magazine. Can you tell me which store has it now?
Please tell us as much as you can about the piece and where you saw it, and we will try to locate a piece for you. If you know the name of the magazine, you should be able to find it under Press/Editorials on this website. Product details are at the bottom of the editorial. Kindly send details of your query to Customer Service.

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A:
I lost a beloved piece. Can it be replaced?
Please write to us at Customer Service with details, and we will tell you how we can help you replace your lost piece.

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A:
I lost an earring/cufflink/tuxedo stud.
Can I get a replacement to match?
Please write to us at Customer Service with details, and we will tell you how we can help you replace your lost piece.

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A:
How do I determine the size of a bracelet?
A bracelet is measured from the middle of the clasp at each end. Click here for details.

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A:
I would like to resize my John Hardy ring/ bracelet/necklace. Is this possible?
We would be glad to help. Please write to Customer Service with details about the piece: the code if you know it, its size and the size that you’d like to have.

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A:
Where's my birthday card/birthday pin?
If you didn't receive your birthday card or pin, perhaps your mailing information is not up-to-date. Please check it at the Birthday Club link.

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How do I subscribe to/unsubscribe from the newsletter?
Just follow this link
http://www.johnhardy.com/newsletter_subs.asp

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A:
Do I need to register my John Hardy jewelry?
We strongly recommend that you register your piece(s). It will greatly facilitate things should you ever need a repair or a replacement. You can register online here.

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A:
Where can I get a catalog?
John Hardy does not publish a printed catalog, but you can view the current collections in this website, and by following the links under SHOP NOW to our major retailers.

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A:
There are no stores carrying John Hardy in the country where I live. How can I buy John Hardy items?
You can shop online from this website through Neiman Marcus or Saks Fifth Avenue. Just click http://www.johnhardy.com/shop.asp

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A:
I own a shop and want to sell JH jewelry. How do I go about it?
Please send your query to Customer Service, and we will contact you with details as quickly as possible.