To send in your John Hardy jewelry for service, please email email@example.com and include the following information:
> Full name
> Contact number
> Shipping address
> Detailed description of the repair
> Receipt (if purchased within a year for warranty coverage)
> Style number (if available) or take a clear picture of the item so that we can identify the style number
> Has the repair item ever been resized or modified (Y/N):
If yes, please specify
Once you forward the above information to our repair service team, we will send you a packing slip and service order number to track your repair. Please be sure to print out the packing slip and include it with your jewelry. If you purchased your jewelry less than a year ago, please include a copy of your receipt. We recommend insuring the package with FedEx or UPS and keeping the tracking number for your records. Please pack repair item(s) securely to prevent damage during transit. However, we do not return original packaging, so please do not send any repair item with packaging materials such as jewelry boxes or pouches that require to be returned.
USA Customer Repair Shipping Address*:
JHU Inc- B0296.
25 Cotters Lane
East Brunswick, NJ 08816
Attention: Repair Department (Service Order #)
*For all customers outside the United States, please contact firstname.lastname@example.org directly for instructions on sending your John Hardy piece in for service.
Our Client Care team will contact you once your John Hardy item has been received and evaluated, which can take up to 2 weeks after your item is received by our repair center. If you require any assistance, our Client Care team is always here to help you. Please email us at email@example.com or call our Client Care team at 888-838-3022.
Once we receive your package, your jewelry will be dispatched to our repair center in Asia where skilled artisans will repair it to like-new condition.
REPAIR AND RESIZE FAQ
Can I resize my jewelry?
Rings can be resized ±2 sizes. We can shorten most bracelets and necklaces and lengthen pieces on case by case basis. The exceptions to resizing are: rings with no sizing bar, coil rings, coil bracelets, and all electroform gold, which cannot be resized.
What if I lost a piece and need a match made?
If you have a single earring or stone piece that requires a match made, please contact the repair department to confirm we are able to create the match. Once confirmed, we will create the closest match possible. Please note that if your piece has been discontinued from the John Hardy line, we may suggest a replacement piece of similar value from our current line.
How long does the repair service take?
Repairs may take up to 6 to 10 weeks from the date our service center receives your item. You will be contacted by our Client Care team once your John Hardy jewelry has been evaluated.
What is the repair process?
If there is a cost to repair your item, you will be notified for approval first, then contacted for payment. All warranty repairs will be automatically processed unless we have some additional suggestions that will require approval. Please refer to our warranty to determine what repairs are covered. Once your repair is completed, we will contact you with a tracking number. Please allow 3-5 business days before attempting to track your package.
What if I decide not to proceed with the repair?
Should you decide not to proceed with a repair once we have received your piece, there will be a shipping and handling fee of $20 for returning your repair.
Have a Question?
You may contact customer service
in the US Monday - Friday from
9:00AM to 5:00PM EST toll-free
by calling +1-888-838-3022.
You can also send us a message
and we will get back to you
within 2 business days.