*Due to increasing COVID-19 infection levels across Southeast Asia, we have taken additional precautions to protect the health and safety of both our employees and our clients. As such, we are experiencing delays in repair processing times. Thank you in advance for your patience..
All defective John Hardy jewelry is covered under a one-year manufacturing warranty.
Defective items must be returned within 30 days of the purchase date and include the original sales receipt to be eligible for replacement. After 30 days from the purchase date, defective jewelry will be processed as a repair.
The John Hardy warranty does not cover lost or stolen jewelry, accidental damage or negligence, natural tarnishing that may occur overtime, or purchases made from an unauthorized retailer.
To send in your John Hardy jewelry for service, please email us at email@example.com and include the following information:
• Full name
• Contact number
• Shipping address
• Detailed description of the repair
• Receipt (if purchased within a year for warranty coverage)
• Style number (if available) or take a clear picture of the item so that we can identify the style number
• Has the repair item ever been resized or modified (Y/N):
If yes, please specify:
Upon receiving your information, a representative from our Repair Services team will send you a packing slip and order number to track your repair or replacement. Please print this packing slip and include it with your jewelry return.
If your jewelry was purchased within the last 12 months, please include a copy of your receipt with the return. Please pack jewelry securely to prevent damage during transit. (We do not return original packaging, so please keep jewelry pouches and boxes.)
We recommend insuring the package with FedEx or UPS and keeping a copy of the tracking number for your records.
USA Customer Repair Shipping Address*:
JHU Inc c/o Fashion Distribution Services Inc.
34 Engelhard Ave.
Avenel, NJ 07001
Attention: Repair Department (Service Order #)
*For all customers outside the United States, please contact firstname.lastname@example.org directly for instructions on sending your John Hardy piece in for service.
A representative from our Client Care team will contact you once your John Hardy jewelry has been received and evaluated. This process can take up to 2 weeks upon receiving your jewelry.
Your jewelry will be dispatched to our repair center in Asia where our skilled artisans will restore it to like-new condition.
For further assistance, please contact Client Care by phone at 1-888-838-3022 or email us at email@example.com.