Repair & Refurbishment

Should your John Hardy jewelry ever need repair or refurbishment, our team of artisans offer a range of services.

Repair work typically takes 6 to 8 weeks from the date your items are received. Once received, our artisans will evaluate your piece (which may take up to two weeks), after which we will contact you to discuss additional details or service fees prior to beginning work. Once your repair is complete, your jewelry will be shipped back to you with tracking provided via email.

How to Submit a Repair Request

Email repair@johnhardy.com or call 888.838.3022 with the following information:

• Full Name
• Email
• Phone Number
• Shipping Address
• Copy of Receipt (for warranty coverage if purchased within the last 12 months)
• Style number (if available) OR clear picture of the product
• Description of service request
• If the item ever been resized or modified; if yes, please specify details

Upon receipt of this information, our team will provide you with a repair tracking number as well as a packing slip.

Print the packing slip provided and include it in your repair shipment, along with a copy of your receipt if your item was purchased within the last 12 months, and your jewelry in need of servicing. Pack securely to prevent damage during transit. Please note, we do not return your item(s) in their original packaging.

We recommend insuring and tracking your package.

U.S. Customer Repair Shipping Address

JHU Inc c/o Fashion Distribution Services Inc.
34 Engelhard Ave.
Avenel, NJ 07001
Attn: Repair Department (Service Order #)

Warranty

If your piece was purchased within the last 12 months, it may be covered under warranty and will be repaired at no cost to you. Our warranty covers repairs for damages that should not normally occur during normal wear and tear, including:

• Mechanism flaws (clasp, hinge, bale)
• Broken earring posts or clips
• Chain damage
• Missing or loose gold dots or pavé stones

Please note, the John Hardy warranty does not cover lost or stolen jewelry, accidental damage or negligence, natural tarnishing that may occur over time or purchases made from an unauthorized retailer.

If your repair is not covered under warranty, we will evaluate your piece and provide a quote for the requested repair. Should you choose not to proceed with the repair, you will be charged a $30 return shipping fee.

If you would like to determine if your repair is covered under warranty prior to sending in your piece, please contact our repair team at repair@johnhardy.com and provide images of the item in question, along with your receipt.

For further assistance, please contact Client Care by phone at 888.838.3022.